Shipping Policy

Shipment Processing Time
At CityEdgeShop, we ship directly from multiple warehouses to ensure a quick and efficient delivery experience once your order is processed. Order processing generally takes 24-72 hours. However, high order volumes or unforeseen circumstances (such as natural disasters, pandemics, or other situations beyond our control) may result in slight delays. If a significant delay occurs, we will notify you via email or phone. Please allow additional days in transit under such circumstances.

Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed at checkout based on your location and shipping method. Once shipped, packages generally arrive within 6-15 business days. However, certain suppliers operate with an estimated delivery time of up to 22 business days. The estimated delivery time for your product will be provided at the time of your purchase.

Shipment Confirmation & Order Tracking
As soon as your order ships, a tracking number will be added to your order details, and you will receive an email notification. This tracking number enables you to monitor the status of your package from the moment it leaves our warehouse until it arrives at your door.

Customs, Duties, and Taxes
CityEdgeShop is not responsible for any customs duties, taxes, or other import fees that may apply to your order. Any fees imposed during or after shipping, such as tariffs, import taxes, or customs fees, are the sole responsibility of the customer. If a package is returned to us due to unpaid customs or import fees, the cost of the product may be refunded, but the original shipping charges will be retained.

Damages
If your order arrives damaged, please take a clear photo of the damaged item and email it to our customer care team within 72 hours of receiving the item. This allows us to assist you promptly and arrange for a replacement of damaged goods reported within this timeframe.

Thank you for shopping with CityEdgeShop – we are dedicated to providing a smooth and reliable experience from the moment you place your order until it arrives at your doorstep!