Return & Refund Policy
Our Return and Refund Policy is designed to ensure fair handling of all valid return requests, with measures in place to prevent policy misuse. This policy adheres to the standards set by our suppliers and reflects a conservative, quality-focused approach.
Eligibility for Returns and Refunds
1. Reporting Issues and Initial Request
Customers must file a return request within 72 hours of package delivery if there is an issue with the item received. This request must include a detailed description of the problem, supported by evidence (e.g., images, videos, or screenshots). This documentation is required to determine return eligibility.
Note: The right to change your mind is not a valid reason for return or refund. Returns are accepted only if items are defective, incorrect, or significantly not as described.
2. Cost of Return Shipping
For returns accepted under eligible conditions, shipping costs will be covered by the store. In all other cases, it remains at the store's sole discretion whether the return shipping fee will be deducted from the refund amount, if any. Please note that items sent back without an approved return request will not be accepted.
3. Return Deadlines and Requirements
Once a return request is approved, the customer has 14 days from the approval date to return the package. Failing to meet this deadline will result in termination of the return process and ineligibility for a refund.
Return Process and Packaging Requirements
4. Initiating a Return
To start the return process, customers must submit a return request through our designated contact channel within the specified 72-hours window. Returns without prior authorization or required documentation will not be accepted.
5. Packaging and Shipping Guidelines
Upon return approval, customers must use the provided return label and package all items into a single parcel. Each item must retain its original barcode; items without barcodes must be individually wrapped in transparent packaging before placement in the return parcel. Oversized or remote-area items may require the customer to arrange shipping independently and initially cover the costs.
6. Condition of Returned Items
Items must be returned in their original, unworn, unwashed, undamaged, and unaltered condition with tags and hygiene seals (if applicable) intact. Items not meeting these standards or improperly handled or packaged will be rejected, and refunds will not be issued.
7. Inspection and Refund Process
All returned items will undergo a strict quality inspection. Refunds will be processed to the original payment method within 5-14 business days, though processing may take up to 30 days. Items failing inspection will be returned to the customer without a refund.
Non-Returnable Items
The following items are non-returnable:
- Clothing that has been worn, washed, or damaged, or that lacks tags or hygiene seals
- Perishable goods, such as food products
- Health and personal care items
- Free gifts, customized products, and specific promotional items
- Certain intimate or personal products, including some types of underwear
Refund Conditions and Timeframes
Refunds are processed only after inspection approval. In cases of advanced approval, where refunds are issued before receiving the returned items, the store reserves the right to charge the original payment method if items are not returned as expected. Refund processing may take 5-14 business days, with possible delays up to 30 days.
Important Reminders
- Only return items to the address on the provided return label; items sent to any other address will not be processed and may delay the return.
- Ensure your return package contains only intended items, as we cannot guarantee retrieval or refunds for unintended items.
- Repeated or unwarranted returns may be considered policy abuse, potentially leading to restrictions on future transactions.
Note: Specific products may, at the sole discretion of the store, be marked with a more restrictive or permissive return policy. Please refer to product-specific guidelines for any return conditions that may differ from the general policy outlined here.
Thank you for your understanding and cooperation with our policy, which is designed to provide quality service and consistent handling of returns.
